GENERAL TERMS AND CONDITIONS
FOR THE USE OF KORIZ
CHAPTER 1. GENERAL TERMS AND CONDITIONS
1.1. These general terms and
conditions define and regulate the legal relations related to the services
provided by the ACBA Federation and its partners through the Koriz mobile
application (hereinafter also the "Application" or "Koriz") created by the "ACBA FEDERATION" CJSC (hereinafter also the "ACBA Federation" or "We" or "Company"). The Company provides services only in the territory of
the RA in person or through its partners.
1.2. By downloading the Application,
registering, using any service of the Application or downloading any content
fully or partially, You as a user (hereinafter also the "User" or "You" or "Client") confirm that You have read and understood the given Terms
of use and the conditions of service (hereinafter also the "Conditions") provided by the Company and its cooperating entities
published in the Application and accept them unconditionally.
1.3. The Company reserves the right
to change these Terms unilaterally at any time without prior notice. In case
the Terms change, the Company will publish the updated Terms in the Application
and on its website (http://acba-federation.am/), indicating the date of the last change. The User must
will have legal effect and will apply to legal relations arising after their
1.4. If You do not agree with these
Terms, please stop using the Application. Downloading the Application and not
deleting it, registering in the Application, using the Services will be deemed
your unconditional acceptance of these Terms.
CHAPTER 2. CLIENT COMPETENCE
2.1. By agreeing to the Terms, You
confirm that You are fully competent and have the right to use the Services.
2.2. If You are not fully competent
or are unable to use the Services on your own, You must obtain the prior
consent of your authorized representatives or your legal representatives will
act on your behalf.
2.3. If You are a representative of
the legal entity, You confirm that You have all legal authority granted from
the legal entity to use the Services.
2.4. By agreeing to these Terms, You
agree that we are not able to verify the information and data you have provided
or the authenticity of the credentials You have provided in this clause, thus,
any registered User will be deemed to be fully capable and competent.
2.5. In case of any violation of this
Chapter, You bear the full responsibility.
CHAPTER 3. THE PROVIDED SERVICES AND
PROCEDURE FOR PROVISION OF SERVICES
3.1. Koriz mobile Application allows
the Users to order produce and goods from people operating in rural communities
of the RA directly from the villager. Through the Application the User becomes
familiar with the variety of produce and goods, brief description, as well as
with the manufacturers or farmers.
The Application allows the User the following:
● evaluate the quality of
delivered produce and goods,
● cancel the Order within the set
● send a message by feedback
● submit suggestions for the produce and goods
missing from the Application that he/she would like to buy,
● see the most frequently
purchased produce and goods during the day, their special offers,
● see the number of sold and
and goods and the number of buyers for each produce and goods.
3.3. The Application is available for
free download. The User is registered by entering his/her first and last name,
phone number. Registration is confirmed by generating a digital code received
All information about suppliers and produce offered by them are
entered in the Application by the ACBA Federation. The suppliers can only
increase/decrease the quantity of produce and goods they offer through a
separate software availability.
CHAPTER 4. PROCEDURES FOR ORDERING,
CANCELLATION, DELIVERY AND HANDING OVER
4.1. The orders are delivered by a
specialized delivery company. The delivery frequency may vary depending on
business goals. The Client can see the day of delivery before confirming the
Order, and in case of electronic payment - before making the payment.
4.2. The Client can cancel the
ordered products by 2 pm of the day before the delivery date.
4.3. If the Client makes an
electronic payment for products, the refund will be made upon cancellation of
the Order in accordance with the current procedures of ACBA-CREDIT AGRICOLE
The delivery is made to the address entered by the Client in the
Application, on the dates specified in the Application, at the time agreed with
CHAPTER 5. PROCEDURES FOR SERVICE PAYMENT
5.1. The Client can pay for the Order
in cash and electronically.
The electronic payment is made through the ACBA-CREDIT AGRICOLE
BANK CJSC online Pos terminal.
5.3. In case of cash payment, the
Client pays the amount in cash at the moment of receiving the order.
SUBMISSION AND DISCUSSION OF COMPLAINTS,
RETURN OF GOODS
In case of not fulfilling or partial fulfillment of the service
obligations, the Clients have the right to submit complaints and claims to the
Company or its partner organizations, including claims for compensation for the
damage caused in case of Order loss.
Complaints and claims can be submitted in writing, by phone or by
email. When submitting a written claim (complaint), the Company has the right
to request the Client (legal representative) to submit an identity document and
other documents required for consideration of the complaint.
In any case, the Client has no right to use offensive, defamatory,
degrading words and phrases, regardless of the communication type (written
request, phone call, social networks, Internet, etc.) and the reasons
(dissatisfaction, loss of Order, damage, etc.). In case of violation of the
mentioned condition, the Company reserves the right to block the Client's profile without
any warning, as well as to stop providing him further services. Moreover, the
blocking does not release the parties from the fulfillment of their obligations
to each other.
The Client makes a written complaint regarding
non-delivery of the Օrder, damage or loss, or incomplete delivery of the
Order to the Company within 30 calendar days starting from the date of Order
delivery or the expiration of the delivery deadline. Moreover, if there are
two bases for calculating the term, the later expiration date is considered as
6.5. A written claim (complaint) must
● data of the applicant's (legal
representative's) identity document,
● the essence of the claim (complaint),
● in case of damage, the
information on the amount of damage caused, and the detailed, substantiated
6.6. The Company considers the
written claims (complaints) and responds in writing within 10 business days of
The Clients may apply for measures envisaged by the legislation on
the protection of rights if they do not agree with the written claim (complaint).
In case of compensation for the damage caused, the payment is made
by the Company according to the Terms and Conditions stipulated for the
The Company is responsible for the loss, damage, shortage and
other defects of the product due to the fault of the Company or its partners.
In any case, the Company's liability is limited to the amount you paid.
When receiving the order, the Client is obliged to check its
completeness and quality. The Company is not responsible for any defects that
occurred or were identified after receiving the Order, which were not specified
by the Client while receiving the Order.
CHAPTER 7. GOODS, WEBSITES, AND
ADVERTISEMENT OF THIRD PARTIES
7.1. The Company Website and
Application may contain links or hyperlinks to other websites and Applications
(hereinafter also the "Other websites"),
articles, photos, pictures, goods, graphic pictures; audio and video material,
information, programs, etc. posted or belonging to third parties (hereinafter
also the Third parties' material). The Company
does not represent these Third parties, has not personally verified the
completeness, truthfulness, or reliability of the material posted by them, and
is not responsible for the Third Parties material and Other Websites.
7.2. The Company is not responsible
for the provided services, products and activities offered by third parties
through our Application.
The Company is not responsible for the quality, good condition,
completeness of the product purchased through or with the help of third-party
websites outside of the Application, as well as for those products meeting your
expectations. You are fully responsible for receiving such Orders, negotiating
with third parties, returning the Order, and any other action regarding the
CHAPTER 8. CONFIDENTIALITY
8.1. You can visit the Company's
website without registration, but to use the full service of the Application,
You need to download it and register.
Personal information is collected (received) only when you provide
it. When registering, You must provide the following information:
● Your name, surname, address,
email address and contact details.
8.3. At the time of your
registration, we receive the information You provided, such as your email
address, password, etc. The Company may also acquire additional information
about You through other Clients' complaints, our service center or other sources of information.
8.4. The Company takes appropriate
digital, physical and other security measures to keep your personal data secure
from unauthorized access, modification or publication/disclosure. All data you
provide is processed in accordance with procedures stipulated in the Law and
stored in a secure server database. We protect any page of the Company that
contains the personal information You provide through passwords. The Company
will never ask you to mention your password in a phone call or email.
8.5. We will not share your personal
data with third parties without your consent, except in cases provided by Law
(inquiries made from law enforcement agencies and state authorities within
their jurisdiction, judicial inquiries etc.). We may only make your data
available to people connected with you in cases where this data is needed to
provide the services to You and to improve their quality.
8.6. We cooperate with other
companies and/or individuals to provide your services in a proper manner, such
as the orders acceptance and delivery, database analysis, marketing services
support, card payment processing and clearing, customer service, Application
maintenance.The above-mentioned entities receive access to data they need to
complete services/actions mentioned by them and do not have the right to use
the data for other means.
The information You provide can be used for the following
● To meet your requests for services, products
● To offer services and products that interest
● To support You in Application
● To modify our Services according
to your preferences,
● To analyze the use of
Application, to improve the Application and Services,
● To prevent and protect the
misuse of Application,
● In other cases provided by Law.
CHAPTER 9. CONTRACT DISSOLUTION AND
9.1. You have the right to terminate
the Contract with the Company at any time fulfilling all your payment
obligations to the Company before the termination. If You have an overdue
obligation, the Contract cannot be considered terminated.
9.2. To terminate the Contract and
close his/her profile in the Application the User simply needs to
delete/uninstall the Application.
9.3. The Company reserves the right
to unilaterally terminate the Contract (by blocking or removing the User's profile) if the
Client disseminates inaccurate, offensive, defamatory and discrediting
information about the Company and services provided by it, by its actions, it
tries to form a negative opinion about the Company for other entities, or in
other cases where the Company will find that the Client's actions harm or may harm to the Company's business